Still no voucher! And we have received 3 recall kits so far! There is too much to type in here so anyone interested in reading what is going on with our fiasco of a recall I put it up on my live spaces it is just this jardine story on there rachelsrantsandraves. Got my kit and voucher timely. Still waiting to here from a Superviser 5 days now from Jardine so I can get my shipping reimbursed since I still have to drive 1 hr both ways to the closest BRU spend 25 or so in gas to get reimbursed for a crib that is more expensive than the original I bought.
I even put this off an extra week because our older son turned 3 Saturday and party planning was MUCH more important and fun than searching for my missing voucher!!! I sure hope this can be resolved soon! I just spoke with Jardine, the lady was very nice, she said it is in transit for delivery tomorrow. I really hope that is the case.
I will report back tomorrow. Add me to the list of irritated parents! I have been fighting with Jardine for 3 weeks on the status of receiving my voucher! I also filed a complaint with the CPSC and the attorney that some posted info about.
I am pleasantly surprised! So it only took 4 weeks or so. Now the fun of getting refunded for my online purchase. I will update as that occurs, believe me I will not take no online refunds, from BRU!!! I just hope it goes smoothly! Ok, mabye im an idiot, but, im trying to send in my packet.. How did you all get the ID label off? And, were the mattress support brackets the flat long brackets??? Thanks, lisa. We sent the picture and a few pieces of label!
It did work, we did get the voucher as for the pieces I was confused and sent every piece of hardware on the crib. Hi, wanted to see what was going on or of any updates — called the day the press release went out, received our kit and sent it back July 23rd. One particilar rep said he would personally handle my info and get my voucher out. Called back the next day and he had no idea who I was — in fact, they lost ALL of my paperwork! Please share any other good or bad experiences you may have had!
Thank you so much! Have you tried the babies R us hotline for this recall — from their webpage: If at any point during the Jardine recall process you experience difficulty of any kind, please contact us for assistance on our dedicated hotline at , or email us at [email protected].
OK — so I just heard about this recall. I am going to get the kit and get a new crib since mine is going to be used for the new baby due any day now. I had this issue when my daughter was born and had two replacement gates sent to me. All I wanted was a crib equivalent to my cherry crib that matched the whole set I bought at babie r us. As there was not a single drop side cherry crib equal to what I had I refused to be out of pocket and fought it.
I am still waiting to hear back from 2 people at Jardine from whom I was promised a call back. That is a joke and I gave up there a month ago. They deserve to go out of business and hope from the bottom of my heart that they do! However, on a happy note, it it now 1.
I refused to be out of pocket a single penny for this and fought it through Babies R Us…who should ultimately be responsible to their customers. You too should all fight it and get your money back. It was a struggle for me with lots of phone calls and a couple of trips to babies r us, but it was worth it in the end.
Good luck everyone!!! Has anyone else done this and did it work for them? Less than 24 hrs. I mean, how does one even know that the crib they buy to replace a recalled crib is not going to have a worse, more potentially dangerous, design flaw.
Because, unfortunately, every product is going to have flaws. Major omission above on my part, the author. Not that money is all-important but as we all know, it affects our decisions. I have to agree with sab. If I could do it all over again, I would keep the Jardine cribs for my twins! The Simplicity cribs I purchased to replace the Jardone ones are so flimsy and awful that I have had to call for several different replacement parts already never had to call Jardine once in 2.
The Jardine ones felt much more sturdy. I automatically converted these Simplicity ones to toddler beds and hope they last 6 months. I want my Jardines back! I am outraged as well! They sent me the packet with very little instruction as to which pieces were to be sent back and then after 3 weeks no voucher, I called three times and finally was informed that they never got the packet!!! And of course, the crib is gone at this point.
Anyway, after a total of five weeks I got the voucher and was looking forward to finally getting a new crib. Well, their selection in-store and online is horrible and I refuse to let them make money on this. I am going to call CS and argue like crazy. This is totally unacceptable. Also, if you have to order online, for the inconvenience of having to gamble and order a crib sight unseen, they should at least give free shipping. I just found out about the recall last night via an e-mail.
I looked up my crib and sure enough my crib was listed. I called up the hotline and they wanted my info and would send me out a voucher to purchase another crib and then send back the bolts in the prepaid envelope they would send. The lady I spoke to was extremely rude and short with me. Stating absolutley not it must be returned, blah, blah, blah. I have been in customer service for over ten years and have never treated anyone as she was treating me. I asked to speak to her supervisor and complained about her attitude and that it was unexceptable.
The supervisor answered my questions in a manner satisfactory to me. There was no mention of a two week waiting period to send back the parts or how long it would take to get the voucher. I just filled out the online form and will see what happens. He was screaming and crying and I was crying and screaming. We were both very, very upset. My mother wanted to know if we get a voucher for just the crib or for the whole set because we also bought the dresser. Weather Traffic Local News U. Station Info.
Follow Us:. Jardine cribs sold by Babies"R"Us recalled due to entrapment and strangulation hazard wls.
Consumers should stop using recalled products immediately unless otherwise instructed. For more information, contact Jardine at between 8 a.
Our product recalls database includes information and content from the Consumer Product Safety Commission, the National Highway Traffic Safety Administration, and other sources. Our database is not comprehensive. For more complete information concerning recalls, visit www. ET Monday through Friday and between 9 a. ET Saturday, or visit the firm's Web site at www. Jardine wooden cribs in various styles and finishes, as listed below, are included in this recall.
Consumers should immediately stop using the recalled cribs and contact Jardine to receive a credit towards the purchase of a new Jardine crib. In the meantime, parents are urged to find an alternative, safe sleep environment for the child, such as a bassinet, play yard or toddler bed depending on your child's age.
There have been 42 incidents of crib slats and spindles breaking.
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